Shipping Policy

Customer Care Hours
Days: Monday - Friday
Hours: 9:00 am - 5:00 pm (CST)
Email: customercare@adorablecurls.com
Excluding weekends and public holidays
Thank you for choosing Adorable Curls - we look forward to hearing from you!

USA (Lower 48 States)

  • FREE SHIPPING on orders of $50 or more.
  • $4.99 shipping fee for orders totaling $49.99 or less.
  • $12.99 shipping fee for APO, FPO, PO Box address.
  • USPS, UPS, FedEx are our main shipping carriers.
  • Delivery typically occurs in 3-7 business days from order processing.

Delivery times are estimates and begin from the date of shipping, not the date of order. Unexpected delays may occur due to high order volume or carrier issues.

Order Processing Time
We strive to process and ship all orders as quickly as possible. Orders are typically processed and shipped within 1-3 business days from the date of purchase. Please note that orders are not shipped or delivered on weekends or holidays.

International Shipping
We currently ship to select international locations. International shipping rates will vary based on the destination. Please note that customs, duties, and taxes are not included in the product price or shipping cost and are the responsibility of the customer. Check with your local customs office for more information on potential fees.

Order Tracking
Once your order has shipped, you will receive a shipment confirmation email with your tracking number(s). You can track your order using the link provided in the email or by visiting our website and logging into your account.

Address Changes & Delivery Issues
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or outdated addresses. If you need to update your address, contact us within 24 hours of placing your order.

In the event of a delivery issue, please reach out to the carrier directly for more information using the tracking details provided. If you are unable to resolve the issue, contact our customer support team, and we will assist as best as we can.

Lost, Stolen, or Damaged Packages
We are not liable for lost or stolen packages. If your order shows as delivered but you have not received it, please first check with neighbors and your local post office. If your package arrives damaged, please contact us immediately with your order number and photos of the damaged item(s). We will work with you to resolve the issue promptly.

Contact Us
If you have any questions or concerns about your shipment, please contact our customer service team at [email or phone number]. We’re here to help!

Thank you for choosing Adorable Curls!