30-Day Return Policy

ADORABLE CURLS 30-DAY RETURN POLICY

At Adorable Curls, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a hassle-free 30-day return policy.

1. ELIGIBILITY FOR RETURNS

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Returns must be initiated within 30 days of the delivery date.
  • Items purchased on sale or as part of a special promotion may not be eligible for returns unless otherwise specified.

2. NON-RETURNABLE ITEMS
Certain items are non-returnable for hygiene and safety reasons, including but not limited to:

  • Opened or used hair care products
  • Gift cards
  • Final sale items

3. HOW TO INITIATE A RETURN
To initiate a return, please follow these steps:

  1. Contact our customer service team at [returns@adorablecurls.com] with your order number and a brief explanation of your return request.
  2. Our team will provide you with return instructions and a return shipping address.
  3. Package your items securely and include your original packing slip or proof of purchase.
  4. Ship the return package using a trackable shipping service. Adorable Curls is not responsible for items lost in transit.

4. RETURN SHIPPING COSTS

  • Customers are responsible for the cost of return shipping, unless the return is due to a defective or incorrect item.
  • If your return is approved, the cost of return shipping will be deducted from your refund, unless otherwise specified.

5. REFUNDS
Once we receive and inspect your return, we will notify you of the status of your refund. If approved, your refund will be processed within 5-10 business days and will be automatically applied to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

6. EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [returns@adorablecurls.com].

7. DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please contact our customer service team immediately at [returns@adorablecurls.com]. We will arrange for a replacement or a full refund, including shipping costs.

8. CONTACT US
For any questions about our return policy or to start a return, please reach out to us at:
Email: [returns@adorablecurls.com]
Phone: [Your phone number]
Mail: [Your mailing address]